1. Define the term “organizational behavior.” What are the separate subfields of organizational behavior? What kinds of organizational problems does each subfield help managers solve? 2. What are the four stages of the problem-solving process? If you were given the assignment of analyzing a business case (which you will be doing in this course’s midterm and final exams), which step in the process would you use in developing a problem statement? Which step would you use in determining how to measure the effectiveness of a proposed solution? 3. How does an organization enable its members to accomplish a goal that might not be achievable by individuals working alone? Why aren’t organizations formed to achieve purposes that people can accomplish individually? 4. Describe the work of a manager in performing each of the four basic management functions: planning, organizing, directing, and controlling. What differences in the “mix” of these functions occur due to hierarchical differences (top, middle, supervisory)? 5. What kinds of skills do managers use to perform their jobs? What roles do managers perform? How do hierarchical differences affect the “mix” of skills used and roles filled by managers?