16.
As per Bennis and Goldsmith, what are the four
qualities of leadership that engender trust?

A. Values,
loyalty, consistency, integrity

B. Honesty,
values, loyalty, creativity

C. Creativity,
honesty, consistency, vision

D. Vision,
empathy, consistency, integrity

17.
Leaders who pull people together
on the basis of shared beliefs and a common sense of organizational purpose and
belonging

A. Are
consistent

B. Demonstrate
empathy

C. Have
a compelling vision

D. Have
a strong integrity

18.
Leaders who demonstrate empathy with us

A. Pull
people together on the basis of shared beliefs

B. Show
they understand the world as we see and experience it

C. Have
common sense of organizational purpose and belonging

D. Demonstrate
their commitment to higher principles through their actions

19.
Managers with this orientation
rely heavily on coercive, external-control methods to motivate workers such as
punishments and threats.

A. Theory
X

B. Theory
Y

C. Veterans

D. Baby
Boomers

20.
Theory Y reflects a view that most people

A. Need
to be coaxed to work productively

B. Are
not naturally motivated to work

C. Need
to be coerced to work productively

D. Are
intrinsically motivated by their work

21. Constructs
representing generalized behaviors or states of affairs that are considered by
the individual to be important are

A. Goals

B. Values

C. Benefits

D. Services

22. Some
individuals believe that family security is an important goal to strive for. In
terms of instrumental values, such individuals may think that it is important
always to act in a(n)

A. Helpful
manner

B. Courageous
manner

C. Honest
manner

D. Imaginative
manner

23. In
terms of instrumental values, individuals who value inner harmony above all
else may think that it is important always to be

A. Imaginative

B. Logical

C. Responsible

D. Courageous

24.
The veterans

A. Grew
up during the era of the Watergate scandal

B. Have
been a stabilizing force in organizations for decades

C. Work
to live rather than live to work

D. Have
little respect for and less interest in leaders

25.
The baby boomers

A. Don’t
like to think of themselves as “the problem” in the workplace even
though they frequently are

B. Came
of age during the Great Depression and World War II

C. Are
prone to digressions about “the good old days.”

D. Tend
to be more committed to their vocation than to any specific organization