Devry GSCM326 Week 2 Quiz
Latest 2016 Jan.
1. Question : (TCO 3) Which of the following has the higher degree of
customer focus?
Student Answer: Six Sigma
ISO 9000
Baldrige award
None of the above
Instructor Explanation: See Chapter 10, page 544.
Points Received: 0 of 5
Comments:
Question 2. Question
: (TCO 3) According to your
text, the Baldrige criteria, and Deming’s 14 points, communication of values,
expectations, customer focus, and knowledge as a key area of the Senior
Leadership item is discussed under
Student Answer: teach and institute leadership.
improve constantly.
learn the new philosophy.
statement of purpose.
Instructor Explanation: See Chapter 10, page 537.
Points Received: 5 of 5
Comments:
Question 3. Question
: (TCO 3) In the context of the
criteria for performance excellence, the _____ category provides real-time
information (measures of progress) for evaluation and improvement of processes
and products, in alignment with overall organizational strategy.
Student Answer: operations focus
results
strategic planning
measurement, analysis, and knowledge
management
Instructor Explanation: See Chapter 10, pages 526–528.
Points Received: 5 of 5
Comments:
Question 4. Question
: (TCO 3) The leadership
category in the 2011–2012 Baldrige criteria consists of two examination items:
Senior Leadership and
Student Answer: Support of Key Communities.
Governance and Societal Responsibilities.
Vision, Values, and Mission.
Communication and Organizational Performance.
Instructor Explanation: See Chapter 10, page 526.
Points Received: 5 of 5
Comments:
Question 5. Question
: (TCO 3) Of the four levels of
awards given in Australia, the _____ recipients will demonstrate approach and
deployment that are well defined, planned, subject to review, and show evidence
of improvement over time.
Student Answer: Foundation in Business Excellence Level
Bronze Award Level
Silver Award Level
Gold Award Level
Instructor Explanation: See Chapter 10, page 540.
Points Received: 5 of 5
Comments:
Question 6. Question
: (TCO 4) In Juran’s quality
trilogy, the process of preparing to meet quality goals is called
Student Answer: quality leadership.
quality control.
quality improvement.
quality planning.
Instructor Explanation: See Chapter 2, page 31.
Points Received: 5 of 5
Comments:
Question 7. Question
: (TCO 4) Ishikawa is best known
for developing a popular quality improvement tool called the
Student Answer: u-chart.
process capability index.
histogram.
cause-and-effect diagram.
Instructor Explanation: See Chapter 2, page 66.
Points Received: 5 of 5
Comments:
Question 8. Question
: (TCO 4) In Deming’s view,
_____ is the chief culprit of poor quality.
Student Answer: concurrent engineering
variation
agility of the production process
low level of tolerance in manufacturing
Instructor Explanation: See Chapter 2, page 49.
Points Received: 5 of 5
Comments:
Question 9. Question
: (TCO 4) Which of the following
is one of the four elements of Deming’s system of profound knowledge?
Student Answer: Quality leadership
Suboptimization
Understanding variation
Modern quality technology
Instructor Explanation: See Chapter 2, page 55.
Points Received: 5 of 5
Comments:
Question 10. Question
: (TCO 4) With regard to quality
management systems, a _____ serves as a permanent reference for implementing
and maintaining the system.
Student Answer:
quality minute book
quality manual
quality policy
quality trilogy
Instructor Explanation: See Chapter 2, page 79.
1. Question : (TCO 4) Briefly state some the observations Peter Scholtes
made concerning what happens when people do not understand psychology.
Question 2. Question
: (TCO 3) How is Deming’s Point
3 (understanding inspection) addressed in the Baldrige Award?
