1.

Credibility may be
one of the important components of leadership success.

True False

2.

Credibility is made
up of three components: expertise, commitment and relationships.

True False

3.

Many leaders tend to
be action oriented and are paid to listen to problems.

True False

4.

Leaders in the
second quadrant of the credibility matrix may be joining the company from an
entirely different industry.

True False

5.

Communication
effectiveness is the degree to which someone ensures that when they tell
others something, that they understand what was said.

True False

6.

Leaders should
praise followers in public and punish them in private.

True False

7.

Oral communication
is the most personal but the least effective way to communicate.

True False

8.

The best listeners
are passive listeners.

True False

9.

Acquiescence is
avoiding interpersonal conflict entirely either by giving in or by conveying
our needs in an apologetic, self-effacing way.

True False

10.

It is easier to be
assertive with friends and family.

True False

11.

Meetings should only
be called if the potential benefits outweigh the costs.

True False

12.

Stress only has
negative effects on health and work.

True False

13.

Exercise has no
effect on stress management.

True False

14.

The cause-and-effect
diagram is also called the ‘fishbone’ diagram.

True False

15.

NGT stands for
“Name Group Theory“.

True False